What does it take to succeed in business in the digital ager of the 21st century? If you’ve been in a leadership position in a business for more than a few years, you probably have a good idea how to answer that question. One of the biggest challenges for SMEs (small-to-medium-sized enterprises with 500 and fewer employees) is achieving operational efficiency as the company grows. Operational efficiency is about working smarter, not harder. One advantage any company has in the 21st century is the incredible array of tools available through the web-based SaaS (software as a service) model. These tools are the key to achieving operational efficiency. The area too many SMEs have overlooked is effectively managing their workers. There is no better time than now to take full advantage of workforce management made easy.